FAQ - Domande Frequenti

What payment methods do you accept?

We accept various payment methods, including credit cards, PayPal, and other secure options. You can select your preferred method at checkout.

How can I place an order?

To place an order, simply browse our website, select the desired products, and add them to your cart. When you're ready, click “Checkout” to complete your purchase.

What are the shipping times?

Shipping times may vary depending on your location. Generally, orders are processed within 1-3 business days, and shipping can take anywhere from 3 to 10 business days, depending on the chosen method.

Do you offer international shipping?

Yes, we offer international shipping. At checkout, you will be able to select your country of destination.

Can I return a product?

Yes, we accept returns within 14 days of purchase. Products must be returned in the same condition as received. To initiate a return, please contact us via our support email.

Are your minerals authentic?

Yes, we are committed to offering only authentic, high-quality minerals and gems. Each product is carefully selected and described in detail.

How can I care for my minerals?

To maintain the beauty of your minerals, we recommend keeping them away from moisture and direct sunlight. Gently clean the surface with a soft cloth.

Can I customize an order?

If you have specific requests or would like a custom order, please contact us via email, and we’ll be happy to assist you.

Do you offer discounts for bulk purchases?

Yes, we offer discounts for wholesale orders. Please contact us to discuss your needs and get a customized quote.

How can I contact customer service?

You can reach us via our support email, phone number, or by using the contact form on our website. We are here to help!

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